Settha Support

On settha.com you can watch tours on video and see their details without an account; to book, you continue in the app. In the iPhone app you can browse tours, their details and agency profiles without an account, and we ask you to sign in only to book, chat with an agency, save tours or leave a review. On Android, sign in to get started. You can sign in with your email or with Google, and on iPhone also with Apple.

Open the tour, tap "Check availability", choose the date, time and number of people, and pay securely with Wompi (card, PSE, Nequi and other methods). The booking is confirmed once the payment is approved, and you get a notification.

Yes. Every tour shows its cancellation policy before you book, and you can request a cancellation from My bookings. You also have a right of withdrawal within 5 business days of booking if the service has not been provided yet (Colombian Law 1480 of 2011).

Settha is a platform that connects travelers with tour agencies. The agency that publishes a tour runs it and is responsible for it; Settha is there to help if something goes wrong.

In the app, open the menu of the tour, the agency profile or the review and choose Report or Block. In chat, use the conversation menu; on iPhone you can also long-press a message and tap "Report message". If something puts a child at risk, report it (on iPhone, with the "Child safety" reason) or write to [email protected]: those reports are reviewed first.

In the app: Menu > Settings > Manage Account > Delete my account. Your personal data is deleted within 30 days and we email you when it is done. You can also ask for it at settha.com/account/delete.